This refund policy explains how Sweetrootz handles refunds, replacements, cancellations, and order-related concerns. At Sweetrootz, customer satisfaction is important to us, and we take great care in preparing, packaging, and delivering our premium handcrafted chocolates.
Sweetrootz deals in premium handcrafted chocolates and confectionery items, which are perishable in nature. Due to hygiene and food safety reasons, once a product has been delivered, it cannot be returned or exchanged.This refund policy applies to all chocolate products sold through the Sweetrootz website.
We do not accept returns or exchanges once the order has been successfully delivered. Customers are requested to review product details carefully before placing an order.This refund policy applies to all chocolate products sold through the Sweetrootz website.
In the rare event that you receive a damaged product or an incorrect item, we request you to contact us within 24 hours of delivery.
Please review our Terms & Conditions for additional information regarding orders and policies.
To help us resolve the issue quickly, please share:
Order ID
Clear images of the product and packaging
After verification, we may offer a replacement or a refund, depending on the situation.
If a refund is approved after review, the amount will be credited back to the original payment method used during purchase.
Refunds are generally processed within 5–7 business days, depending on your bank or payment provider.
Refunds are processed after review, and the amount will be credited back to the original payment method used during purchase as per our refund policy
This refund policy is intended to provide clarity and transparency regarding refunds, replacements, and order-related issues. By placing an order on the Sweetrootz website, customers agree to the terms outlined in this refund policy.
Sweetrootz reserves the right to update or modify this refund policy at any time without prior notice. Customers are encouraged to review this page periodically to stay informed about any changes.
Orders placed with Sweetrootz cannot be cancelled once confirmed, as our products are freshly prepared and packed specifically for each order.
Additional Information Regarding Our Refund Policy
This refund policy is designed to provide clarity and transparency regarding refunds, replacements, cancellations, and order-related concerns at Sweetrootz. We encourage customers to carefully review this refund policy before placing an order to ensure a smooth purchase experience.
Due to the nature of handcrafted chocolate products, all items are prepared fresh and handled with care. Our refund policy helps protect product quality, hygiene standards, and customer satisfaction.
Sweetrootz reserves the right to review each refund request on a case-by-case basis. Refunds or replacements are approved only after proper verification of the issue, including order details and supporting evidence.
By placing an order on the Sweetrootz website, customers acknowledge and agree to the terms outlined in this refund policy. Sweetrootz may update this refund policy from time to time without prior notice, and customers are advised to review this page periodically
For consumer rights and refund-related guidance, customers may also refer to official consumer protection resources.
f you have any questions regarding our Refund & Return Policy, please feel free to contact us:
Email: sweetrootz@gmail.com
Our support team will be happy to assist you.